JESSE
JAMES
The Outlaw
Jesse James is a TV star and sells custom
choppers to the likes of Shaq and Kid Rock. How did he pull it off?
FORTUNE MAGAZINE
By Arlyn Tobias Gajilan
James eventually left bodyguarding much the
same way he did football--by accident. During a concert in Detroit,
James fell from the stage and dislocated his elbow. While on the mend at
home, he decided to return to bike building, something he'd done between
bodyguard stints. So he showed up on the doorstep of the industry's
leading metalworkers and bike builders, including fabricator Fay Butler,
custom-wheel designer Boyd Coddington, and Ron Simms, owner of Simms
Custom Cycles. "He came here and said, 'I wanna be just like you guys,'"
remembers Simms, happy to show James the ropes and throw a few fender
orders his way.
From the start, Jesse James the entrepreneur
was eager, ambitious, and very optimistic. Even before he'd set up a
real shop, he had a batch of West Coast Choppers T-shirts made and began
passing them out. James thought it was a cool marketing idea, but his
buddies thought otherwise. "All my friends were like, 'What the f--- is
this? You ain't gonna have no shop,' " recalls Jesse. "I didn't think
I'd ever have a shop like I have now. But I had dreams."
In the beginning he also had a lot of
headaches. While James is an artist with steel and a savvy marketer, he
is by his own reckoning a "piss-poor accountant." Unwilling to take out
a loan from either an investor or a bank, James operated pretty much
from hand-built bike to mouth. "I'd finish a bike and use the money to
buy more tools to build more bikes," says James. Since just one of his
motorcycles can take anywhere from 500 to 800 man-hours, profits didn't
come easy. Complicating the books was the fact that West Coast Choppers
constantly owed money, largely because its customers owed it money. "We
were running a revolving cash register," says James. "It blew."
It was a period that left an indelible mark.
"It seems like money, it controls everything," says James, who has a big
fat Benjamin tattooed across the width of his back. "At the time it
seemed like there was, like, a half-million dollars floating around out
there, but none of it was coming in." When the usual collection letters
didn't work, he had the words pay up sucker! tattooed onto his palm.
Keeping track of the company's red ink was
James's first wife, Carla. "That was a big mistake," says James, who
shares custody of their young son and daughter. "I'm a gambler, and I'll
bet the farm to do new things. She wasn't into it." The couple's breakup
was difficult not only personally but also professionally, since Carla
largely ran West Coast Choppers' back office until early 2001. (For more
on this topic, see
Is Your Business Ruining Your Marriage?.)
An outside management company was quickly hired to handle the company's
growing financials.
It was a smart move, because business was about
to amp up. In 2001 the Discovery Channel aired Motorcycle Mania I and
II, and both programs centered on James and West Coast Choppers. "He was
our top pick," says Beers, who produced those films before casting James
as host of Monster Garage, a truly odd automotive show in which select
mechanics can transform perfectly fine Porsches into golf-ball
retrievers, or Chevys into Zambonis. Beers had considered other bike
builders to profile and act as lead Frankenstein for Monster Garage's
fraternity of gearheads. But they were history the moment he walked into
James's shop. "It was like I'd died and gone to boy heaven," says Beers.
Indeed, the place is a shrine to machines and
machismo. There are, of course, the requisite cars and bikes that look
fast even while parked. Placed strategically on each is a
not-so-customer-friendly message: Please Do Not Sit On or Touch,
A------. Minding the shop are a pair of pit bulls (Cisco and Noodles)
and a couple of pet sharks swimming ceaselessly in the gift shop's
700-gallon tank. "And then there was Jesse. He was handsome and
articulate, and already had a small cult following," says Beers.
That following grew by 7 feet and 1 inch after
the Lakers' Shaquille O'Neal caught Motorcycle Mania I on TV. Impressed
by what he saw, he called James and asked him to build a chopper
customized to his somewhat mind-boggling measurements. Fitting and
engineering something strong enough and cool enough for a client
weighing in at 338 pounds, with an inseam of 49 inches, was a challenge.
The result is an 11 1/2-foot-long purple-and-gold aircraft carrier of a
bike outfitted with custom footpegs designed to fit Shaq's size-24 feet
and brake levers to fit his enormous hands. The bike earned James about
$150,000 and priceless publicity.
For those who can ill afford a Jesse James
bike, take heart. Buying into his club and into James's elite brand of
cool is possible. If you're a biker, you can get a piece of Jesse by
ordering a set of his Hell Bent exhaust pipes, his Gunslinger fender, or
an Iron Cross-shaped air cleaner. If you're not a biker but just want to
look like one, a growing line of West Coast Choppers clothing can help
you suit up. While his garage can grind out only a limited number of
bikes each year, partnerships with select parts fabricators and apparel
distributors are helping create new business. "Teaming up with partners
is helping us grow faster than we could normally," says Renay Palome,
James's office manager and consigliere. The key is making sure they
adhere to her boss's strict standards. If vendors can't hack it, she
says, "he'll cut them off, neat and clean."
At the moment West Coast Choppers' clothing
line is the company's hottest seller. The sale of T-shirts, belt
buckles, sneakers, and kids' clothes now represents 60% of the company's
revenues. What's fueling that? In a word, television. Monster Garage,
which launched last summer, is the Discovery Channel's top-rated new
series. The show, combined with regular re-broadcasts of Motorcycle
Mania I and II, is earning James legions of new fans and customers.
Not everyone's an admirer. In the bike-building
biz there are as many petty jealousies, cliques, and rivalries as there
are in a high school cafeteria. The hottest dish du jour is Jesse James.
"Television made him," says Simms, who describes himself as a former
friend and mentor. "And it's changed him too." Simms, like a few of the
other bike builders and trade experts we spoke to, think James's
marketing skills are better than his mechanical aptitude. James's
response: Whatever.
For now, he says, there are better things to
pay attention to. He's busy growing his business and living his life.
He's filming Motorcycle Mania III and shooting new episodes of his TV
show. There's also his new marriage to Janine Lindemulder, a former
adult-film star with credits like Blonde Justice and Where the Boys
Aren't 13.
What happens if the buzz dies down? Or if
cameras and TV fans turn away? What then? Says James: "I'll go back to
building bikes. Remember, I'm just a glorified welder."
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